For an unprecedented 6 years in a row, Enterprise Rent a Car once again tops JD Powers’ 2009 Car Rental Satisfaction Survey. Surprisingly, the company that boasts it’s customer service prowess, Hertz, wasn’t even in second place – it was ranked third behind National Rent a Car. The survey notes that overall, customer satisfaction has increased for the car rental agency as a whole. The survey takes 12,000 responses and rates car rental companies in several areas: price, ease of pickup, quality of rental car, ease of return, ease of reservation, and airport shuttles and busses. Overall, consumers were much happier this years than in previous years; in fact, this year breaks a two year trend of double digit declines in customer satisfaction. Of course, the level of satisfaction also depends on the type of customer.
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Enterprise #1 in Car Rental Customer Satisfaction
